Possible components of a written quotation
- GBA Health Concierge service fee based on package, duration, language and number of people
- Transport according to vehicle, mileage, waiting time or supplier quotation
- Accommodation according to dates, room type and provider confirmation
- Professional language support according to language, duration and delivery mode
- Tickets or experience costs based on actual booking and consumption
- Change fees only after the revised scope is confirmed
Six pricing rules
- Hospital registration, examination, treatment, medicine and inpatient charges are not part of the concierge fee
- Every quotation states currency, tax status, validity and version
- Estimated third-party costs are separated from actual settlement
- Additional fees require confirmation before they arise, except documented emergencies
- No fictitious discounts, crossed-out prices or unverifiable market comparisons
- A formal price list requires operational, financial and legal approval
Hospital charges are not set by GBA Health Concierge
Medical costs are charged by the hospital under its own rules. Insurance direct billing, pre-authorisation and cross-border payment depend on the hospital, insurer and specific policy.