AI may help organise public information about hospitals, departments, representative experts and concierge resources. It does not diagnose, triage automatically or decide a treatment plan.
Six checks required before communication
Every hospital, department, expert, accreditation and technology statement has a traceable official source
Roles, clinics, service capabilities and accreditation records carry an update context
Language remains neutral and avoids ranking, guarantees or diagnostic claims
Uncertainty and the need for hospital confirmation remain visible
Only the minimum information required for coordination is handled
Hospital clinical responsibility is clearly separated from non-medical concierge support
What AI does not do
Provide a diagnosis from an optional health note
Select one hospital or doctor automatically
Promise acceptance, availability, cost or outcome
Request a complete medical record or examination report
Bypass the Health Concierge and send advice directly
Consultation handling categories
Potential emergency: stop the ordinary enquiry and direct the person to local emergency services or the nearest hospital
Near-term journey coordination: verify appointment evidence, location and non-medical resources
Resource information: prepare a source-checked summary of hospitals, departments, experts or services
General guidance: provide public preparation, wellness, family or Greater Bay Area information
