CONCIERGE SERVICE

Specialist Visit Concierge

For a defined health concern, this service helps you understand hospitals, key specialties and representative experts, then provides hospital navigation and non-medical communication support after an appointment is confirmed.

WHO THIS SERVICE MAY HELP

Designed around a clearly confirmed journey

People seeking specialist medical resources in the Greater Bay Area for the first time
People who need Mandarin, Cantonese or another language for non-medical communication
People whose family cannot accompany them throughout the visit

Pricing basis: Priced by half day, full day and language requirement. A written scope and quotation are required before service begins.

SERVICE BOUNDARIES

What is included and what remains outside the service

Hospitals and licensed clinicians remain responsible for every clinical decision and medical service.

INCLUDED

Non-medical coordination

Public information on hospitals, departments and representative experts
Pre-visit confirmation of time and route
On-site hospital process guidance
Non-medical communication support
Journey updates for accompanying family members

NOT INCLUDED

Clinical and third-party boundaries

Making medical decisions on the patient's behalf
Interpreting diagnosis or treatment in place of a doctor
Queue-jumping or guaranteeing a specialist appointment
Nursing, emergency care or medical procedures

DELIVERABLES

What you will receive

Medical-resource and confirmation-question summary
Clear visit-day schedule
Post-visit practical reminders

PROCESS

How the service proceeds

Discuss the health concern
Review hospital and specialty information
Confirm the hospital appointment
Provide agreed on-site support
Complete follow-up reminders