Every service should have a defined scope, written confirmation and a clear handover. Hospital clinical arrangements always take priority, and prices, dates and cancellation rules must be confirmed in writing.
Five core principles
Hospitals provide clinical care; GBA Health Concierge coordinates the practical journey
Only the minimum information needed to deliver the service is handled
AI output cannot be sent before human review
No hospital acceptance, doctor availability or treatment outcome is promised
Potential emergencies do not enter the ordinary consultation process
Before, during and after service
Before: confirm the hospital appointment, location, date, meeting point, language, scope and exclusions
During: record only non-medical process and resource-coordination events
During: obtain renewed confirmation when the service changes materially
After: provide a non-medical handover note and next-step reminders
After: apply the agreed retention or deletion rules
What a service confirmation should contain
Journey stage and confirmed facts
Public information and sources for any candidate hospital, department or expert
Questions that still require hospital confirmation
The non-medical service list and exclusions
Delivery date, place, language and number of companions
Pricing basis, changes, cancellation rules and review record
