What a future service centre may contain
- Enquiry status and the Health Concierge's reviewed reply
- A timeline of confirmed journey steps and items awaiting confirmation
- Written service scope, quotation version and agreement status
- Arrival, medical coordination and return handovers
Privacy and clinical boundaries
- Only the minimum information required for coordination should be shown
- Medical records and test images should not be copied into general journey tasks
- Hospitals remain responsible for all clinical information and decisions
- Users should be able to understand access, retention and deletion rules
