Confirm the medical arrangement first
- Hospital and campus
- Department, date and arrival time
- Documents specifically requested by the hospital
- How questions and changes should be confirmed
Prepare the journey around confirmed facts
- Entry documents and travel arrangements
- Transport from the airport or station
- Accommodation that fits the hospital location and rest needs
- Language, mobility and companion requirements
Protect sensitive information
Send only the minimum information requested through an appropriate channel. Do not place identity numbers, complete medical records or medical images in a general website enquiry.